Workflow

Feature updates & Improvements

1. The Engineering team will post feature updates and improvements in our #product Slack channel.
2. From here, we'll communicate these feature updates and improvements to our customers in the following ways:
   1. Social media (Twitter & LinkedIn) Note: Instagram & Tiktok are handled by our Content Creator
   2. Update Changelog
   3. Community Slack Channel (Ask Typedream)
   4. Monthly product update email

New templates

1. The UIUX Design team will add new templates to our Templates page.
2. From here, we'll promote these templates to our customers in the following ways:
   1. Upload it to the Typedream editor (onboarding flow & on new page)
   2. Break it down to Section Templates and upload it to the Typedream editor
   3. Social media (Twitter & LinkedIn) Note: Instagram & Tiktok are handled by our Content Creator
   4. Update Changelog
   5. Community Slack Channel (Ask Typedream)
   6. Monthly product update email

Cross-post other marketing contents (blogs & Youtube videos)

1. Our founders, Putri and Michelle, write blogs to share their learnings & journey building Typedream. Putri's blog • Michelle's blog
2. From here, we'll promote these templates to our customers in the following ways:
   1. Social media (Twitter & LinkedIn) Note: Instagram & Tiktok are handled by our Content Creator
      1. We want to transform these blogs into threads. Example: Blog → Thread
   2. Cross-post to Medium and other forums.

SEO

1. We use an SEO tool called UberSuggest which will tell us the SEO problems we have. We need to tackle each of these issues as described.

Customer Service

1. Channels:
   1. Freshchat (sales & billing questions)
      1. [email protected]
      2. bV9rZnW5zZ7h59X
   2. Freshdesk (support questions: how to use Typedream)
      1. [email protected]
      2. kebva1-zerjex-vaTqoc
   3. Ask Typedream
2. To answer the customer service questions, there are a few things you need to do:
   1. Familiarize yourself with the Typedream editor (play around with build.typedream.com). You can do this by doing the following:
      1. Try building a website in Typedream (either from scratch, from a template, or by typing /section template)
      2. Go through our Basic Documentation
   2. See how others respond to the customer service questions and add the frequently asked questions to our FAQ (underneath Pricing)